Customer Support Engineer (Shah Alam)

RM 3,000 - RM 3,000 / Per Mon

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Responsibilities:

Providing 1st tier remote technical support
Provide technical Onsite Support to Customers
Install products on-site at customers, including testing, tune-up, and final configuration
Training customers on-site and ensure knowledge and product competence
Perform Service Visits including Troubleshooting, Repair, Upgrades and Preventive Maintenance
Advise customers in all technical and application related questions
Troubleshoot and diagnose technical problems and implement efficient solutions
Escalate to respective next level support when needed
Report Service activities and keep records in CRM/ERP-system
Build and maintain relationships with customers
Support on Marketing event, workshop, webinar etc.
Assisting technical writers service and configuration documentation
Other projects as assigned

Qualifications and skills:

Minimum Diploma/ Bachelor’s Degree in Engineering or equivalent.
Ability to install, repair, service, test and troubleshoot equipment
Ability to read circuit diagrams and technical drawings
Advanced customer service, troubleshooting and problem-solving skills
Ability to resolve complex issues in creative, efficient, and practical ways
Good communication and interpersonal skills, team player
Motivated, pro-active, self-driven, used to work independently in stressful situation without much supervision
Ability to work flexible hours around changing schedules and to effectively manage time
Excellent written and oral communication skills
Up to 50% travel required
Driving license