Epicareer Might not Working Properly
Learn More

Customer Care Agent

  • Full Time, onsite
  • SK Magic Retails Malaysia Sdn Bhd
  • Ampang Jaya Municipal Council, Malaysia
RM 2,500 - RM 3,500 / Per Mon

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Job Highlights

  • Performance driven organization
  • Competitive salary and benefits package
  • Nearby public transport

Job Description
We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

  • Handle calls and email enquiries.
  • Record all call information.
  • Provide proper advise to caller by explaining procedures & providing information.
  • Coordinate with working partners to assist caller when needed.
  • Follow up promptly and / or escalate cases to supervisor.

Requirements:

  • Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia.
  • Previous experience in a customer support role (Inbound & Outbound call)
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively

Job Type: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,500.00 per month

Schedule:

  • Monday to Friday

Application Question(s):

  • What are your expected salary ?
  • How long is your notice period?

Education:

  • STM/STPM (Preferred)

Experience:

  • Call Center: 1 year (Preferred)