Customer Service (November Intake)

Full Time, onsite
Srg Asia Pacific Sdn. Bhd.
Kuala Lumpur, Malaysia

RM 2,000 - RM 2,800 / month

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Job Highlights

- MNC Company & Professional Career Exposure
- Easy access to Public Transport
- Young Vibrant Working Environment

Our work environment includes:

Competitive salary and benefits package.
Opportunities for career growth and advancement
Comprehensive training and ongoing support.
A supportive and inclusive work environment.
Modern office setting
Wellness programs
On-the-job training
Safe work environment
Flexible working hours
Casual work attire

POSITION SUMMARY: As a Customer Service Representative, you will be the primary point of contact for our customers. You will provide timely and effective support to resolve inquiries, address concerns, and ensure a positive experience with our brand. Your role will involve handling a variety of tasks, including answering customer questions, troubleshooting issues.

DUTIES AND RESPONSIBILITIES:

- Professionally Interact with customers via voice (end-to-end handling of calls) and non-voice channel (live chat transactions) as part of inbound and outbound function to provide information and assistance

- Escalated complaints or requests via Service Requests & Trouble Tickets Cross-selling of all products and services including all upgrades for products & packages

- Spin-gating attempt for customers who request to downgrade their packs Achieve productivity standards and goals while maintaining the highest level of customer service

- Undertake any other duties as and when assigned by the Management You will be accountable for meeting individual (KPIs) and team goals

REQUIREMENTS:

Fresh graduate are welcome
SPM/Diploma/Degree
Experience in customer service roles is desirable.
Past working experience in contact/call center is encouraged to apply
Good command of spoken and written English and Bahasa Malaysia
Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
Stress tolerance and ability to work under pressure
Able to work on public holidays, and weekends (TWO (2) ROTATIONAL SHIFT BASIS; 9AM - 7PM)
Able to start immediately
Terms and conditions applies * your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your confirmation with SRG AP.