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Customer Service | RM2200-RM2900

RM 2,200 - RM 2,900 / Per Mon

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Working days: Mon - Fri (9am - 6pm), Sat alt week (9am - 6pm)

Responsibilities:

  • Ensure that team addresses customer inquiries and concerns promptly and professionally via phone, email and live chat.
  • To coordinate with overseas agent on the shipment consolidation by Air and Ocean.
  • To coordinate with operations department to ensure clients shipment arrive and are delivered on time.
  • Responsible and resolve for customers' queries follow-up and processing.
  • Identify customers' needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions.

Requirements:

  • Able to read, write, and understand Mandarin (as need to communicate client from China)
  • Technical proficiency with MS Applications (Outlook, Excel, and Words)
  • At least 1 year of customer service experience.
  • Fresh graduate are encourage to apply.
  • Excellent presentation and communication skills.

Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM2,900.00 per month

Language:

  • Mandarin (Required)

Work Location: In person