Operation Excellence Specialist

Operational Excellence Specialist

• Support service operations for overseas business. Align china domestic and international service operations processes to form a closed-loop operation that efficiently supports business operations.
• Assisting the project team with daily tasks, including managing documentation, scheduling meetings, track request and follow up with relevant department to ensure timely delivery, preparing presentations and reports.
• Partner closely with stakeholders and end-users in system migration and upgrade.
• Assist in managing stakeholders, including updating documents, access management and addressing issues.
• Implement processes for project managers to follow that adhere to company standards
• Coordinate communication between the relevant department and overseas stakeholder, ensuring all parties are informed of progress and provided with prompt responses.
• Observe day-to-day operations and take the initiative to assist the team as needed in various tasks.
• Ensure the internal partners deliver, are responsive, and comply with project, applicable guidelines, codes, and standards. Helping managers to think strategically.
• Prepare any internal materials and facilitating communication, leading prioritization, and providing frameworks to support the project and to further on a continual basis train and coach our colleagues as necessary.
• Support operational excellence initiatives for process and system automation/improvements as the business grows.
• Job Requirement
• Diploma in Computer Science or a related field.
• 1-3 years or more of experience in large contact center service operations or operational risk management. Understanding of service architecture and intelligent operations as plus.
• Strong written and verbal communication skills with the ability to cater to a diverse audience across different domains and leadership across the organization.
• Commitment to drive a culture of accountability and ownership to motivate change.
• Fluency in English, Cantonese/Mandarin. Able to write/read/listen English and Mandarin.
• Strong ownership and willing to learn.
• Organized and detail-oriented person.
• Experience in MS Office - Excel, PowerPoint.
• Experience managing a project is preferred but not a must.
• Experience working with and collaborating with team members across various time zones.
• Knowledge of data, clerical and system management practices and procedures is preferred but not a must.

‒ Salary Package： Up to MYR 5260 basic + Variable Bonus

‒ Benefits： Work From Home 1 day a week after passed probation

‒ Key Skills: Process improvement, Operations Excellence, Project based (Is a must)

‒ > Example: Project on improve process, reduce errors, launch new product

‒ Industry: Banking Finance, Insurance or Startup Related (Shopee, Boost, SeaMoney, CoinGecko etc)

‒ Languages: Mandarin (Must) + English (Must)

‒ Pitch: AI related project driven, relocate to TRX next year, working in a core team who support all Ant International Business

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Signing bonus

Language:

• Mandarin (Required)