Operations Executive

Key Responsibilities:

Onboarding Clinics for Grant Programs:

• Identify and engage potential clinics eligible for grant programs.
• Assist clinics in understanding the benefits and requirements of the health kiosk technology.
• Coordinate the application process, ensuring all necessary documentation is submitted accurately and timely.
• Provide ongoing support to clinics throughout the onboarding process, addressing any concerns or questions.

Health Kiosk Implementation and Maintenance:

• Oversee the deployment and installation of health kiosks at clinic locations.
• Ensure kiosks are properly set up and integrated with clinic systems.
• Conduct regular maintenance checks and troubleshoot technical issues as needed.
• Coordinate with the technical team for advanced support and repairs.

Training and Support:

• Develop and deliver training programs for clinic staff on using health kiosks effectively.
• Create user manuals, training materials, and FAQs.
• Provide ongoing support and guidance to clinic staff, ensuring they are confident in using the technology.

Data Management and Reporting:

• Monitor and analyze data collected from health kiosks to assess performance and usage.

Stakeholder Engagement:

• Build and maintain strong relationships with clinic administrators, healthcare providers, and other stakeholders.
• Act as the primary point of contact for any kiosk-related inquiries or issues.
• Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless operations.

Operational Excellence:

• Develop and implement standard operating procedures (SOPs) for kiosk management and clinic onboarding.
• Continuously evaluate and improve operational processes to enhance efficiency and effectiveness.
• Stay updated on industry trends and best practices in health kiosk technology.
• Generate regular reports on key metrics and present findings to management.
• Identify trends and areas for improvement, making recommendations for enhancements.

Qualifications:

• Bachelor’s degree in Healthcare Management, Business Administration, or a related field.
• At least 1 year of experience in healthcare operations or a related field.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Attention to detail and ability to manage multiple tasks simultaneously.

Skills:

• Operational Management: Basic understanding of healthcare operations and management.
• Communication: Strong verbal and written communication skills in English.
• Customer Service: Ability to provide excellent service to patients and other stakeholders.
• Organizational Skills: Ability to manage time effectively and prioritize tasks.
• Problem-Solving: Ability to identify issues and develop effective solutions.
• Technical Skills: Proficiency in using Microsoft Office or Google Suite software and tools.

Job Type: Full-time

Pay: RM3,500.00 - RM5,000.00 per month

Schedule:

• Fixed shift
• Monday to Friday