IT Customer Support (Korean speaker)
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Job Responsibilities (Should describe major responsibilities)
Provide L1 Support for all applications.
Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.
Ensure user complaint is entered accurately in Service Now
Ensure that all communication & steps performed are logged into Ticketing system promptly & completely
Timely updates to users on the progress of the ticket
Ensure critical issues are escalated to appropriate teams & management
Must be able to troubleshoot user queries via calls, mails & multiple channels
Must be able to answer phones from users professionally and respond to user inquiries and complaints.
Must be able to handle installation, configuration & upgrading FedEx software
Must be able to provide remote support and troubleshooting on user’s laptop/desktop issues, MS Office applications & other FedEx applications.
Qualifications (Should describe qualifications required)
Diploma or above education degree is required.
Skills (Should describe skills required)
Fresher or Customer support experience can apply.
Korean language is must
Job Type: Full-time
Pay: RM8,000.00 - RM12,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Evening shift
- Monday to Friday