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IT Customer Support (Korean speaker)

RM 8,000 - RM 12,000 / month

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Job Responsibilities (Should describe major responsibilities)

 Provide L1 Support for all applications.

 Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.

 Ensure user complaint is entered accurately in Service Now

 Ensure that all communication & steps performed are logged into Ticketing system promptly & completely

 Timely updates to users on the progress of the ticket

 Ensure critical issues are escalated to appropriate teams & management

 Must be able to troubleshoot user queries via calls, mails & multiple channels

 Must be able to answer phones from users professionally and respond to user inquiries and complaints.

 Must be able to handle installation, configuration & upgrading FedEx software

 Must be able to provide remote support and troubleshooting on user’s laptop/desktop issues, MS Office applications & other FedEx applications.

Qualifications (Should describe qualifications required)

 Diploma or above education degree is required.

Skills (Should describe skills required)

 Fresher or Customer support experience can apply.

 Korean language is must

Job Type: Full-time

Pay: RM8,000.00 - RM12,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday