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IT Technician

  • Full Time, onsite
  • Malaysian College For Security & Investigation Studies
  • Cyberjaya, Malaysia
RM 1,800 - RM 3,500 / Per Mon

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IT TECHNICIAN

KEY RESPONSIBILITIES (INCLUDED BUT NOT LIMITED TO)

The IT Technician is responsible for providing technical support, maintaining computer systems, and ensuring optimal IT infrastructure performance. Additionally, this role includes responsibilities for maintaining the company’s online presence through website editing and social media management.

Key Responsibilities:

1. Technical Support:

  • Provide technical assistance and support for issues related to computer systems, software, and hardware.
  • Respond to queries from users, diagnosing and resolving issues promptly.
  • Set up and configure hardware, operating systems, and software.
  • Perform regular maintenance and updates on all office computers and servers.

2. Network Maintenance:

  • Support the maintenance of network infrastructure, including routers, switches, and wireless access points.
  • Troubleshoot network connectivity issues and perform routine network checks.

3. System Administration:

  • Assist in maintaining and updating software applications and operating systems.
  • Perform regular system backups and ensure data integrity.

4. Hardware Management:

  • Maintain an inventory of IT hardware and software.
  • Conduct hardware repairs and upgrades as needed.

5. User Training and Support:

  • Provide training to staff on the use of IT systems and software.
  • Develop and maintain user guides and documentation.

6. Design and Social Media Support:

  • Managing the company's social media accounts, including creating and editing images, infographics, and other visual content.
  • Edit videos and photos for posting on social media platforms.
  • Use design and video editing software (e.g., Adobe Photoshop, Illustrator, Premiere Pro, Canva) to support marketing and communication efforts.
  • Track social media metrics and report performance to management.
  • Create and schedule posts to ensure regular engagement on platforms such as Facebook, Instagram, Tiktok, etc.

7. Website Editing:

  • Update and manage the company’s website content.
  • Ensure website functionality and resolve any errors or technical issues.
  • Collaborate with other departments to update information, announcements, and promotions.
  • Monitor website traffic and performance, making improvements as needed.

Job Type: Full-time

Pay: RM1,800.00 - RM3,500.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Experience:

  • IT support: 1 year (Preferred)