Customer Service (Sales Clerk)

Job Descriptions To prepare quotations and support Sales Person on Sales Inquiries To update contact details of customer's person in charge, working hours and delivery requirement in Customer Profile. Send any Notification of Change (NOC) to customer. Handle customer complaints, escalate the complaints to related dept and work together to provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Preparing sample request forms and overseeing the monitoring process for tracking the return of samples. To liaise with customers on estimated or planning delivery date for goods and coordinating delivery schedules. To liaise with customer on new order received; Order processing: a) Process Purchase Order (PO) from customer, key into JDE system, and send out order to Purchasing Dept.b) When stock arrived, prepare Stock Requisition Form (SRF) for stock transfer and liaise with Warehouse Dept if required.c) To raise Repacking Order (RPO), if required.d) Prepare Delivery Order (DO) and invoice; liaise with Logistics Department for delivery arrangement.e) Invoice submission to customer via email or portal.f) Filing DO and Invoices. To give after sales support as and when needed by customer. Prepare delivery report, PO report, etc. to customer as and when needed. Prepare and present Sales Report to management; Sales amount, Sales Order (SO) report.