Customer Service Executive - Multilingual Speaker

• Provide introductory information to prospective and new customers. • Respond promptly to customer's inquiries via phone, email, and chat professionally and courteously. • Identify and resolve customer's complaints, concerns, and issues in a timely and effective manner. • Provide accurate information about products and services to customers. • Collaborate with other departments to ensure customer satisfaction and resolve customer issues. • Handle customer escalations and follow up to ensure resolution. • Collect and document customer inquiries, feedback and complaints accurately and timely • Capture each customer’s interaction and enter the relevant information into the database • Report issues and concerns immediately to the supervisor. • Adhere to company standards, guidelines, and best practices in customer service.