F&B Junior Operation Lead

Job Title: Junior Operation LeadLocation: Dandy Modern Food Sdn Bhd, Sunway Pyramid

Job Overview:

We’re on the lookout for a passionate and committed Junior Operation Lead to join our growing team! If you thrive in a fun and dynamic environment and love working with people, this could be the perfect fit for you.

In this role, you'll play a key part in keeping our restaurant running smoothly, inspiring our lively team, and making sure every guest has a wonderful experience. You'll also help manage our inventory, uphold high food safety standards according to Halal guidelines, and ensure that everything follows our Standard Operating Procedures (SOPs).

1. Guest Service & Training

• Ensure guests are welcomed and provided with excellent service.
• Handle complaints quickly and professionally.
• Regularly gather feedback and use it to improve guest experience.

2. Captain Training to Trainer

• Train and motivate staff, especially captains, to perform well.
• Create weekly staff schedules and make sure shifts are properly staffed.
• Lead by example and provide guidance to staff, holding regular meetings to address concerns.

3. Role Model for Outlets

• Oversee daily operations, ensuring smooth opening and closing procedures.
• Maintain high food and service quality, ensuring standards are met.
• Enforce and implement SOPs to ensure consistency.

4. SOP for Operation

• Ensure all operational procedures are followed and regularly updated.
• Train staff on SOPs and monitor compliance.

5. Operation Flow Synergy

• Create a smooth workflow between the kitchen and service teams.
• Solve operational issues to keep service efficient and fast.

6. Analysis & Solutions

• Analyze reports to identify issues and areas for improvement.
• Work with teams to resolve problems and improve performance.
• Provide recommendations to management for operational improvements.

Qualifications:

• Strong understanding of restaurant operations, including staff management, customer service, and inventory control.
• Familiarity with food safety and hygiene regulations.
• Excellent leadership and communication skills.
• Ability to work under pressure and handle multiple tasks in a fast-paced environment.
• A team player with the ability to motivate and lead a diverse team.

Benefits:

• Competitive salary based on experience.
• Opportunity to work in a growing restaurant chain with career advancement potential.

Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Yearly bonus

Expected Start Date: 11/18/2024