Payments Agent (CS) - Operations, MY Marketplace
Salary undisclosed
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Job Description
- Handling payment related inquiries from buyers & sellers
- Review and collect all necessary information, analyze and contact relevant departments if necessary to provide appropriate handling, directly solve and follow to the end.
- Provide an effective solution, do not let the case leading to the crisis.
- Suggest improvements to the process or find mistakes, follow up closely.
- Synthesize and build framework for handled crisis cases to retrain frontline staff can handle by themselves
- Maintain a balance between company policy and customer benefit in decision making
- Good problem-solving, acumen to detect problems that may lead to a crisis, need multi-views to come up with an appropriate solution
- Always willing to handle complex cases, willing to handle and learn from it
- Positive thinking, staying strong in mind
- Have a good customer mindset, bring value to customers
- Responsible for following up the case to the end, enthusiastic, ready to work on duty
- Required to work on shift arrangements
About Shopee
| Size | More than 5000 |
| Industry | Broadline Retail |
| Location | Singapore |
| Founded | 5 February 2015 |
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