Sales & Operation Support Executive

Job Requirements: -

• Candidate must possess at least a Diploma, Advance/Higher/Graduate Diploma, Bachelor’s Degree, any field.
• Min 3 year working experiences in Retail/Wholesale Marketing & Operation environment.
• Preferably Executive specialized in Food/Beverage or equivalent and with sales experience will added advantage.
• Social Media, IT and Tech savvy.
• Adequate analytical skills – able to analyze outlet performance, evaluate options and develop solutions
• Result-driven, good communication skills and able to work in a fast-paced environment.
• Good computer proficiency of using Microsoft Word, Excel and Power point applications to produce reports/presentations.
• Adaptable to changes and innovations
• Possess own transport (Car) with valid driving license and willing to travel outstations extensively.

To assist the Marketing & Operation Manager managing the overall functions of all outlets which include Sales Activities, Sales Reporting, Inventory monitoring, Cleanliness and Customer Services.

• To join planning, implement, monitor & review Marketing & Operation Plans, processes, SOPs and KPIs to ensure all outlets have adequate operational cost controls, administrative, reporting procedures, compliant and ultimately to achieve company sales target.
• Review and analyze outlet performance, develop solutions and evaluate outcome for both internal and external stakeholders
• Visit the respective outlets to perform compliance check and implementation of procedures for daily/weekly/monthly outlets operation.
• Liaise directly with outlets to ensure retail’s sales & operation are excellence in accordance to company policy and procedure.
• Prepare related training material and conduct training whenever required.
• Make sales when there are no out-of-office activities, and manage team member’s customers in their absence.
• Ensure customer database is well managed and all related contact details is up to date.
• Actively participate with inter-department task related whenever needed.
• Conduct periodic customers sites visit or phone calls to compile the feedback, suggestions and solutions with ultimate objectives to achieve customers satisfaction and loyalty.
• To monitor and work with internal stakeholders to ensure various business licenses/permits at outlets require by local authorities are renew timely.
• To provide operational support to outlets in order to ensure smooth running of day-to-day business. I.e. : Repair & Maintenance / upkeep.
• To back up outlets as and when needed for short term.
• To perform Outlet Manager/Assistant Outlet Manager duties when entrusted to handle an Outlet (new outlet opening or relieve staff on leaves)without compromise.
• Be able to motivate and steer outlets colleagues to provide friendly, fast and accurate service to the customers.

  To perform any other job assignments / duties as may be required by the management from time to time.

• Have an opportunity to travel across whole Malaysia to experience uniqueness of each states.
• Chances for job transfer & relocation assistance (if needed and subject to availability and approval).
• To join an organization with Continuous Learning Culture and Promote A Growth Mindset.
• Young and energetic working environment empowering people to act and innovative, where individuals can pursue fulfilling careers that align with their values and contribute to company and society.
• Outstation travel & meal allowance.
• Chances for travelling abroad on company trips.