Indoor Sales Support Senior Executive/ Assistant Manager
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The Indoor Sales Support Senior Executive/ Assistant Manager will play a critical role in supporting our sales and customer service efforts, focusing on creating customer accounts, providing accurate delivery rates, and assisting the Telesales Team to ensure seamless customer experiences.
Key Responsibilities:
- Create and manage customer accounts efficiently and accurately in the system.
- Provide clear and accurate delivery rates and service options to customers.
- Act as a point of reference for the Telesales Team, providing guidance on account management and delivery rate details.
- Conduct outbound calls to prospective clients to introduce and promote our express delivery services.
- Engage with customers to understand their needs and recommend appropriate delivery solutions.
- Present and explain the features, benefits, and value of our services, ensuring all client questions are answered.
- Close sales and achieve monthly and quarterly sales targets.
- Build and maintain strong relationships with both new and existing customers to encourage repeat business and referrals.
- Follow up with clients post-service to ensure satisfaction and address any issues promptly.
- Achieve and exceed monthly and quarterly sales targets.
- Deal with Billing Team on the charging with customers
- Participate actively in team meetings, contributing ideas and feedback for improving sales processes and customer service.
Qualifications:
- Knowledge of the courier or express delivery industry is a plus.
- Strong communication and interpersonal skills.
- Proficiency in managing accounts and handling sales-related inquiries.
- Ability to work collaboratively with the Telesales team and other departments to enhance customer satisfaction.
Working Location
FMX (M) Sdn Bhd
UOA Business Park, Section U1, Shah Alam.
Please share your profile with us via indeed or email.
To find out more about us, visit our website at https://www.fmx.asia/
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Commission pay