Customer Service Representative - Berjaya Times Square (Immediate Hiring)
RM 2,150 - RM 2,350 / month
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Availability Status
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Requirements
- Able to start on 3 December 2024
- Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply
- Good command in English and Bahasa Malaysia (read, written, and spoken)
- Computer literate with basic knowledge of MS Office applications,
- Pass pre-phone interview & written assessments
Responsibility
Responsibility
- Able to handle incoming customer enquiries over the digital channels (e.g. Emails, Facebook, Twitter, etc.) or handle walk-in customers by providing accurate, efficient, and quality service.
- Willingness to take responsibility and be accountable to handle customer issues in a professional and courteous manner;
- Possess reasonably strong analytical skills to identify cause of problems and recommend solutions; ability to manage complaint and irate customers.
- Ability to work under pressure and with minimum supervision;
- Ability to multi-task and with good attention to detail;
Working Days
- 5 working days, 2 rest days (can be on weekend or weekdays)
Working Shift
- Morning
- 8:00am-5:00pm
- 9:00am-6:00pm
- Evening
- 1:00pm-10:00pm
- 3:00pm-12:00am
Remuneration Package
- Basic salary: RM2,150.00 (Fixed)
- KPI allowance: Maximum RM1000.00 (performance based)
- Shift allowance (depends on working shift)
- OT allowance (If applicable)
Location: Level 10, Berjaya Times Square, Jalan Imbi Kuala Lumpur
Benefits
- Annual Increment (Based on performance)
- Annual Bonus (Based on performance)
Additional Benefits
- Training Provided
- Allowance Provided
- 5 Working Days
- Staff Activities
Job Type: Fresh graduate
Pay: RM2,150.00 - RM2,350.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
Application Question(s):
- What is your expected salary?
- If you hired, can start on 3 December 2024?
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
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