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Operation cum Customer Service

RM 2,800 - RM 3,500 / month

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Client company: Engineering Software provider
Location: Bandar Sri Damansara

Job Scope:
1.Update account maintenance and assist to ensure of the subscription benefit customer care.
2. Assist to get feedback on the Customer Satisfaction Score Tracking
3. To ensure customer aware of the subscription renewal period timeline
4. Follow up with customer subscription renewal status
Support customer enquire or concerns directly to ensure the matter being address
5. Support as representative person to vendor on our forecast update
6. Update CRM Assets Management
Assist to update the monthly and quarterly report to respective person and management
7. Perform any ad-hoc assignments as required by the Management

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Application Question(s):

  • Do you have your own transportation?
  • What is your expected salary?
  • How long is your notice period?

Education:

  • Diploma/Advanced Diploma (Required)

Language:

  • Mandarin (Preferred)
  • English (Required)