Front Desk Receptionist

Job Summary:
As the first point of contact for visitors, clients, and customers to an organization the Front Desk Receptionist is responsible for providing a positive and welcoming atmosphere while handling various administrative tasks.

Job Description:

• Greet visitors in a friendly and professional manner.
• Provide directions and assistance as needed.
• Answer incoming calls promptly and courteously.
• Direct calls to appropriate individuals or departments.
• Take accurate messages and ensure they are delivered timely.
• Maintain a tidy and organized reception area.
• Manage incoming and outgoing mail.
• Assist with general office duties as needed.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Assist with scheduling appointments or reservations.
• Handle cash and credit card transactions.

Job Requirements:

• Possess at least an SPM.
• Minimum 1-2 years of relevant working experience is preferred.
• Excellent customer service skills.
• Professional appearance and demeanour.
• Able to converse in English, Bahasa Malaysia & Mandarin - to effectively communicate with Mandarin-speaking customers.
• Candidates with experience in the retail industry will be an added advantage.
• Please state your desired working location.

Other Information:

• Available locations: Tropicana Gardens Mall, Sunway Putra Mall, Setia City Mall, Puchong Jaya.
• Working hours: 6 days, 10/11 AM to 7/8 PM or 12 PM to 9 PM.
• Monthly performance incentive.
• Employee discounts on salon services and products.
• All gazetted public holidays observed.
• Strong team spirit; collaborative and supportive working environment.
• EPF, SOCSO, EIS Contribution.