Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Support Specialist

RM 3,500 - RM 3,500 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Highlights

  • Positive and friendly work environment
  • Career growth and development opportunities
  • Attractive company benefits

Please submit your resume to [email protected].

Key Responsibilities:
Customer support specialist’s main responsibilities

  • Respond to Customer Inquiries: Handle customer queries through various channels such as phone, email, chat, and social media, ensuring timely and effective responses.
  • Troubleshoot Technical Issues: Diagnose and resolve technical problems related to the SaaS product, guiding customers through solutions and ensuring minimal disruption to their operations.
  • Provide Product Training: Conduct training sessions and webinars to help customers make the most of the software functionalities.
  • Assist with Onboarding: Guide new clients through the onboarding process, ensuring they are fully integrated and comfortable with the SaaS product.
  • Monitor Support Metrics: Tracking key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores to ensure service quality.
  • Maintain Customer Records: Keep detailed records of customer interactions, issues, and resolutions in the CRM system, ensuring comprehensive documentation.
  • Gather and Share Customer Feedback: Collect feedback from customers and share insights with the product and development teams to drive continuous improvement and product enhancements.
  • Create Support Documentation: Develop and update support materials such as FAQs, user guides, and troubleshooting documents to assist customers in finding solutions independently.
  • Manage Customer Accounts: Assisting customers with account-related tasks, such as updating information, managing subscriptions, and resolving billing issues.
  • Collaborate with Internal Teams: Work closely with sales, product development, and marketing teams to relay customer feedback, identify opportunities for upsells and cross-sells.

Requirements and Skills

  • Experience as a Customer Support Specialist or similar CS role.
  • Familiarity with our industry is a plus.
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.
  • Patience when handling tough cases.
  • BSc in Information Technology

Job Types: Full-time, Permanent

Pay: RM1,798.65 - RM3,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Work from home

Schedule:

  • Monday to Friday
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