Customer Service Specialist

 Customer Engagement:

Address customer inquiries accurately, promptly, and in line with company policies.

Provide support and solutions to resolve any product or service-related concerns.

Ensure customer satisfaction is achieved through timely feedback and resolution.

 Order Management:

Manage sales orders and maintain accurate system data.

Collaborate with internal departments to ensure orders are processed efficiently.

 Logistics and Coordination:

Assist in shipping arrangements, tracking deliveries, and ensuring timely completion.

Provide necessary documentation and updates to stakeholders.

 Cross-functional Communication:

Act as a liaison between departments (Supply Chain, Warehousing, Logistics, Billing) to resolve

issues.

 Performance and Reporting:

Support internal audits.

Assist with reporting such as Weekly/BI/Monthly Sales Performance Reports.

Knowledge of supply chain or shipping documentation processes is an advantage.

 Personal Attributes:

Detail-oriented and proactive in identifying issues and implementing solutions.

Team player with a collaborative mindset.

Ability to work under pressure and meet deadlines.

Prefer fluency In Mandarin.

Able to Handle Customers and Clients accordingly.

Call etiquette.

 Educational Background:

Minimum diploma or equivalent qualification in business administration, customer service, or a

related field.

 Work Experience:

At least 2-3 years of experience in a customer service or order management role.

Experience in handling inquiries, resolving complaints, and working within cross-functional teams.

 Technical Skills:

Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Familiarity with CRM or ERP systems for managing customer data and orders (e.g., SAP, Salesforce).

 Soft Skills:

Excellent communication skills (written and verbal) in English and Mandarin

Strong problem-solving abilities with a focus on customer satisfaction.

Good organizational and multitasking skills to handle multiple priorities effectively.

 Knowledge:

Understanding of order processing and logistics coordination.

Medical and Hospitalization

Annual Leaves

Easy work processes

Competitive Salary

In-House Role / No KPI needed

Close working relations with internal teams