Service Crew

• Greet customers as they enter the cafe in a friendly and welcoming manner.
• Take customer orders accurately and efficiently, using the cafe's POS (Point of Sale) system.
• Provide menu recommendations and answer customer inquiries about menu items, ingredients, and pricing.
• Ensure high levels of customer satisfaction by addressing any concerns or issues promptly and professionally.Food and Beverage Preparation:
  • Prepare and serve the food and beverages according to cafe standards.
  • Ensure that all food and beverages are prepared and served in a timely manner.Maintaining Cleanliness and Organization:
    • Keep the cafe's front-of-house area, including serving counters, tables, and seating areas, clean and well-maintained throughout the shift.
    • Monitor and maintain cleanliness and sanitation standards in accordance with health and safety regulations.
    • Restock supplies, such as napkins, utensils, and condiments, as needed.
    • Assist in maintaining inventory levels by keeping track of stock and notifying management when supplies are running low.Cash Handling and Payment Processing:
      • Handle cash and process credit/debit card transactions accurately and securely.
      • Calculate and issue change to customers.
      • Reconcile cash register at the end of the shift and report any discrepancies to management.Teamwork and Collaboration:
        • Collaborate with other team members to ensure smooth operation during peak hours.
        • Communicate effectively with kitchen staff, baristas, and other service crew members to coordinate orders and maintain efficiency.
        • Assist in training new team members as needed.Upkeep of Equipment:
          • Clean and maintain cafe equipment, including air con and refrigerators, to ensure proper functioning.
          • Report any equipment malfunctions or maintenance issues to management promptly

Education:

• SPM, diploma or equivalent preferred.

  Experience:

  • Prior experience in customer service, food service, or related field is an advantage but not always required.

    Communication Skills:

    • Good verbal communication skills in English and Bahasa Malaysia.
    • Ability to effectively communicate with customers and team members.

      Working Schedule:

      • Can work 6 days a week followed by assigned working schedule, including weekends, and holidays.

        Transportation:

        • Have own transport to come to work on time.

• EPF, SOCSO, EIS
• Overtime Claim (OT hourly pay x1.5)
• Annual Bonus
• Public Holiday
• Annual Promote and Increment Opportunity
• Training
• MC Leave
• Medical Allowance
• Typhoid Injection and Food Handling Courses Claim
• Staff Meal
• Festive Angpao
• Wedding and Funeral Leave
• Maternity Leave