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Customer Retention Specialist

Salary undisclosed


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What a Customer Retention Specialist does at HP:

  • Develops an understanding of the organization's services, solutions, and software, including unique value propositions and competitive advantages.
  • Builds professional relationships with clients, gaining a deep understanding of their unique business and IT needs.
  • Supports in developing and executing comprehensive sales strategies for existing clients.
  • Maintains accurate and organized records of leads, opportunities, customer interactions, and market research findings.
  • Takes ownership of tracking and reporting on key sales metrics and using data-driven insights to optimize sales strategies.
  • Participates in training sessions to enhance sales techniques, product knowledge, and communication skills.
  • Ensures that all sales activities comply with industry regulations and legal requirements.
  • Conduct channel meetings which include driving renewal closure, identifying and closing up-sell opportunities
  • Build and execute a sales plan for exceeding assigned quota targets; includes developing strategies to increase incremental service sales through up-sell, cross-sell and other service offerings.

Education and Experience Required

  • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 2-4 years of work experience, preferably in technical selling, consultative selling, account management, or a related field

Knowledge & Skills

  • Business To Business
  • Customer Relationship Management
  • Demonstration Skills
  • Enterprise Sales
  • Outbound Calls
  • Product Knowledge
  • Sales Process
  • Microsoft Office
  • Sales Prospecting
  • Selling Techniques
  • Solution Selling
  • Value Propositions


Cross-Org Skills

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity


Impact & Scope

  • Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

  • Responds to routine issues within established guidelines.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

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