Customer Retention Specialist

Description -

What a Customer Retention Specialist does at HP:

• Develops an understanding of the organization's services, solutions, and software, including unique value propositions and competitive advantages.
• Builds professional relationships with clients, gaining a deep understanding of their unique business and IT needs.
• Supports in developing and executing comprehensive sales strategies for existing clients.
• Maintains accurate and organized records of leads, opportunities, customer interactions, and market research findings.
• Takes ownership of tracking and reporting on key sales metrics and using data-driven insights to optimize sales strategies.
• Participates in training sessions to enhance sales techniques, product knowledge, and communication skills.
• Ensures that all sales activities comply with industry regulations and legal requirements.
• Conduct channel meetings which include driving renewal closure, identifying and closing up-sell opportunities
• Build and execute a sales plan for exceeding assigned quota targets; includes developing strategies to increase incremental service sales through up-sell, cross-sell and other service offerings.

Education and Experience Required

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in technical selling, consultative selling, account management, or a related field

Knowledge & Skills

• Business To Business
• Customer Relationship Management
• Demonstration Skills
• Enterprise Sales
• Outbound Calls
• Product Knowledge
• Sales Process
• Microsoft Office
• Sales Prospecting
• Selling Techniques
• Solution Selling
• Value Propositions
  

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
  

Impact & Scope

• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

• Responds to routine issues within established guidelines.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

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Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

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