Customer Service Outbound Call (Logistic Industries)

*Key Responsibilities*: - Proactively make outbound calls to potential and existing customers to promote the company’s e-waste recycling services. - Explain the environmental and financial benefits of recycling electronic waste to customers. - Identify customer needs and offer tailored solutions that meet their recycling requirements. - Schedule appointments for e-waste pickups or guide customers through the process of dropping off e-waste. - Maintain accurate records of customer interactions and update the CRM system. - Follow up on customer inquiries and provide additional information as needed. - Collaborate with the sales and operations teams to ensure seamless customer experiences. - Achieve daily, weekly, and monthly targets for call volume, customer acquisition, and appointments scheduled. - Continuously develop product knowledge to provide accurate information to customers. *Requirements*: - Previous experience in a customer service or outbound sales role is preferred. - Excellent communication and interpersonal skills. - Strong ability to persuade, negotiate, and build relationships with customers. - Ability to work independently and handle rejection in a positive manner. - Basic knowledge of e-waste recycling or a willingness to learn about the industry. - Familiarity with CRM systems and call center software is a plus. - Goal-oriented with a focus on achieving targets.