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Manager

RM 4,000 - RM 5,500 / month

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Wangsa Bowl is a well-established and renowned entertainment center with a focus on sports, F&B, and fun. We are dedicated to providing an exceptional experience for our customers and promoting a positive and welcoming atmosphere. We are seeking a passionate and experienced General Manager to oversee and manage all aspects of our Sports and F&B division, ensuring the achievement of our set vision and mission.

Responsibilities Centre Manager:-

  • Oversee the overall management and daily operations of Wangsa Bowl Centers, including Bowling, Snooker, and Café, ensuring a smooth and standardized operation.
  • Implement and coordinate the company's operational policies to enhance efficiency.
  • Supervise and instruct Managers, Assistant Managers, Supervisors, and staff to ensure efficient performance in their respective functions.
  • Prepare strategic planning for the center to achieve targets.
  • Work closely with the Finance Department on operational matters, such as credit purchases, cash purchases, and petty cash and daily sales summary reports.
  • Ensure café supervisors are running the café smoothly, and services, outlook, and cleanliness meet expected standards.
  • Propose and plan for current and future business trends, including advertising, marketing, and promotions with necessary budgets.
  • Execute and promote the center with well-timed promotional programs, tournaments, and events.

Advertising, Promotions, and Marketing:

  • Propose advertising, marketing, and promotional plans with budget allocations.
  • Organize and coordinate special promotions, displays, and events with the Marketing & Promotion Department.
  • Analyze, design, and evaluate strategic marketing plans for the bowling center and other leisure and sports divisions.
  • Propose and organize advertising and promotional events, including tournaments, one-day events, and leagues.
  • Implement an efficient loyalty program, including gifts, redemption, and vouchers.

Human Resource Functions:

  • Assist in on-the-job training for new staff and regular training for existing staff to enhance productivity and efficiency.
  • Plan staff schedules to avoid manpower shortages and minimize overtime claims.
  • Provide leadership and motivation to the team, setting long and short-term goals and annual plans.
  • Manage staff welfare and accommodations (staff hostel).
  • Forecast headcounts and efficiently manage manpower to optimize operations.
  • Oversee staffing issues and liaise with the Human Resource Department.
  • Monitor and evaluate employee performance, ensuring alignment with company vision and mission.

Public Relations:

  • Promote the center locally through liaisons with schools, government agencies, and the community.
  • Stay updated on market trends in the bowling industry and competitors' activities.
  • Prepare the center for companies' tournaments and establish liaisons with sponsors.
  • Handle customer complaints and maintain professional interactions with customers.

Administrative Functions:

  • Ensure timely submission of Daily Sales Report, bank-in slips, invoices, petty cash, and other administrative documents.
  • Maintain proper records of free game vouchers, lane faults, and lost games.
  • Submit monthly attendance reports and overtime claims.
  • Monitor administrative department compliance with reporting standards and accuracy.

Financial Management:

  • Develop and manage the annual budget, optimizing revenue streams, and implementing cost-effective measures.
  • Monitor financial performance, analyze variances, and take proactive measures to ensure financial objectives are met.

Facility Maintenance:

  • Ensure the bowling center maintains a high standard of cleanliness and overall appearance.
  • Oversee and coordinate repairs and maintenance work, liaising with technician team as necessary.
  • Ensuring bowling machines are in good conditions and technician’s monthly spending are in line with budgets.

Qualifications and Skills:

  • Bachelor's degree in Business Management, Hospitality, or related field (preferred but not mandatory).
  • Excellent leadership and communication skills, with a track record of effectively managing teams.
  • Strong problem-solving abilities and the ability to handle challenging situations with composure.
  • A passion for delivering exceptional customer service and creating memorable experiences.
  • Proficiency in budgeting, financial analysis, and business planning to ensure efficient financial management.
  • Flexibility to work on weekends, evenings, and holidays as needed to accommodate the operational demands of the bowling center.
  • Ability to use Microsoft excel, word and PowerPoint.

Working Time:-

Shift 1 : 9.30AM - 6.00PM
Shift 2 : 3.00PM - 11.30AM
** Every week rotational Shift

Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month

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