Customer Support

Client Support & Management 1. Respond to internal and external inquiries promptly via email, phone, and in-person interactions. 2. Provide excellent customer care and support, fostering positive relationships with clients. 3. Schedule, register, and update customer appointments and records. 4. Invoicing: Generate and manage invoices for client services. 5. Ensure all payments are prompt: Monitor and facilitate timely payments from clients. 6. Assist in the registration and updating of customer records. 7. Maintain and update client databases, ensuring accuracy and completeness of records. Office Upkeep and File Management 1. Perform general administration tasks to support the efficient functioning of the center. 2. Collaborate with other departments to address cross-functional needs and enhance overall operational effectiveness. 3. Contribute to the smooth running of the center by overseeing facility management and resource utilization. 4. Assist in vendor management, basic procurement activities, general repair & service requests, and report preparations. Social Media / Website Maintenance 1. Support marketing campaign planning and execution across various platforms (Facebook, Instagram, Twitter, LinkedIn, Blog, Email). 2. Assist in creating compelling written, video, and image content for marketing channels. 3. Ensure the regular upkeep and updates of social media platforms and the website.