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At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
1. Ensure the team processes assigned tasks within the stipulated TAT and quality expectations.2. Develop, coach and mentor team to exceed agreed targets, seek out constant improvement opportunities, support the management team in taking OSS to
pre-eminence.
- Ensure team processes all requests received as per stipulated requirements. Supervise and monitor the productivity and workflow of team members to ensure team operating efficiency.
- Monitor Work Queue daily to ensure team is meeting agreed Service levels
- Coach and develop team members to ensure they possess the right skills and knowledge to meet the minimum service benchmarks.
- Complete Management Reporting, Day end reports, Update AOM accurately and within agreed timelines.
- Ensure daily audit reports are checked, verified and rectified as per stipulated target and timeline.
- Ensure pending list are monitored within the stipulated requirements.
- Approve cases that exceed subordinates’ authority including financial transactions.
- Identify, propose and implement improvement opportunities in regards to Technology, People & Processes.
- Ensure that timeline and objectives as agreed with superior for any assignments/ projects that may be assigned are met or exceeded.
- Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
- Review team’s performance on a monthly basis to consistently drive meritocracy and high performing team.
- Ability to drive and implement initiatives with the team.
- Drive 100% participation and contribution in team engagement.
- Ensure that the agreed Individual processing Turn Around Times (TAT) and Quality are met or exceeded.
- Ensure that the quality, including presentation and accuracy of service provided, meet or exceed our customer and business partners’ expectations.
- Ensure that the productivity meet or exceed defined minimum performance standards.
- Ensure that the tardiness meet the benchmark
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
