PARTNER KEY ACCOUNT MANAGER

Responsible for developing a solid and trusting relationship with partners in the respective speaking market Responsible for acquiring quality partner in the market and onboarding that partner smoothly to our partner management system Responsible for complying partner tier policy whilst maintaining the partner acquisition performance Single point of contact for all partner business Handle complaints from partners in accordance with established internal policies and deliver compliance approved responses to partner when requested. Responsible for professional, sound, healthy communication, and relationship with partner Responsible for improving partner business in terms of business volume, and active number of customers under partner in the market Responsible for proper partner business planning in quarterly basis and execute agreed strategy to grow market Work closely with marketing, product manager and local conversion/retention team to drive partner business growth. Work with other internal stakeholders within Client Experience to ensure optimal productivity performance and development of a client centric culture. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.