Junior Customer Relationship Officer

Responsibilities

-Develop and maintain lasting relationships with customers to ensure satisfaction and loyalty. -Understand customer needs, preferences, and behavior to offer tailored solutions and services. -Communicate effectively in Indonesian to build rapport and address customer concerns. -Analyze customer data and insights to identify opportunities for upselling, cross-selling, and revenue growth. -Implement and manage CRM tools to track interactions, monitor customer trends, and improve engagement. -Collaborate with marketing, sales, and support teams to execute customer-centric strategies. -Proactively resolve customer concerns and provide solutions to enhance their experience. -Monitor and measure customer feedback and satisfaction to continuously improve the customer journey. -Develop and execute strategies to drive customer retention and maximize revenue contribution.

Requirements

-Proven experience in customer relationship management or a similar role. -Fluency in Indonesian is mandatory; proficiency in English is an advantage. -Strong communication, interpersonal, and negotiation skills. -Analytical mindset with the ability to interpret data and derive actionable insights. -Proficiency in CRM software and Microsoft Office Suite. -Ability to work independently and collaboratively in a fast-paced environment. -Customer-focused with a proactive approach to problem-solving.