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Customer service: Handling customer inquiries and orders by phone, online, or in person. Advising customers on flowers that suit their needs and the occasion.
Floral preparation: Preparing and wiring flowers for displays. Using tools like knives, scissors, tape, and support wire to create arrangements.
Floral delivery: Arranging delivery of flowers and plants to customers.
Floral supply: Buying flowers and other products from suppliers and wholesalers. Monitoring stock and ordering flowers to meet customer needs.
Floral maintenance: Watering and pruning arrangements, and replacing damaged or wilted flowers.
Shop maintenance: Keeping the shop clean and tidy. Handling payments and keeping accounts.
Floral trends: Keeping up with new trends and techniques in floristry.