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Business Operations Manager (Southeast Asia)

Salary undisclosed

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Key Responsibilities

  • Operational Strategy and Execution
  • Develop and implement business operations strategies to support regional goals and ensure alignment with the company's global objectives
  • Analyze market trends, regulatory requirements, and competitive dynamics in the SEA region to inform operational decisions
  • Collaborate with cross-functional teams, including sales, marketing, finance, and compliance, to streamline processes and enhance efficiency
  • Team Leadership and Management
  • Lead, mentor, and manage the regional operations team, fostering a culture of excellence and accountability
  • Set and monitor performance metrics for the team, ensuring key operational KPIs are achieved
  • Compliance and Risk Management
  • Ensure all operations comply with local regulatory requirements and company policies
  • Identify and mitigate operational risks, implementing robust control measures to safeguard business integrity
  • Client Support and Relationship Management
  • Work closely with customer service teams to ensure seamless client experiences and prompt resolution of issues
  • Build and maintain strong relationships with key stakeholders, including regulators, partners, and service providers
  • Process Improvement and Reporting
  • Continuously review and improve operational workflows to enhance productivity and reduce costs
  • Prepare and present detailed operational reports to senior management, providing insights and recommendations for growth and improvement


Requirements

  • At least 5-7 years of experience in operations management, preferably in the Forex, trading, or financial services sector
  • Bachelor's degree in Business Administration, Finance, Operations Management, or a related field (MBA preferred)
  • At least 5-7 years of experience in operations management, preferably in the Forex, trading, or financial services sector
  • Proven track record of managing multi-country operations in the SEA region is a plus
  • Strong knowledge of Forex and trading platforms
  • Familiarity with SEA regulatory environments and compliance standards
  • Excellent leadership and people management skills
  • Strong analytical and problem-solving capabilities
  • Exceptional communication and stakeholder management skills
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