Business Operations Manager (Southeast Asia)
Salary undisclosed
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Key Responsibilities
- Operational Strategy and Execution
- Develop and implement business operations strategies to support regional goals and ensure alignment with the company's global objectives
- Analyze market trends, regulatory requirements, and competitive dynamics in the SEA region to inform operational decisions
- Collaborate with cross-functional teams, including sales, marketing, finance, and compliance, to streamline processes and enhance efficiency
- Team Leadership and Management
- Lead, mentor, and manage the regional operations team, fostering a culture of excellence and accountability
- Set and monitor performance metrics for the team, ensuring key operational KPIs are achieved
- Compliance and Risk Management
- Ensure all operations comply with local regulatory requirements and company policies
- Identify and mitigate operational risks, implementing robust control measures to safeguard business integrity
- Client Support and Relationship Management
- Work closely with customer service teams to ensure seamless client experiences and prompt resolution of issues
- Build and maintain strong relationships with key stakeholders, including regulators, partners, and service providers
- Process Improvement and Reporting
- Continuously review and improve operational workflows to enhance productivity and reduce costs
- Prepare and present detailed operational reports to senior management, providing insights and recommendations for growth and improvement
- At least 5-7 years of experience in operations management, preferably in the Forex, trading, or financial services sector
- Bachelor's degree in Business Administration, Finance, Operations Management, or a related field (MBA preferred)
- At least 5-7 years of experience in operations management, preferably in the Forex, trading, or financial services sector
- Proven track record of managing multi-country operations in the SEA region is a plus
- Strong knowledge of Forex and trading platforms
- Familiarity with SEA regulatory environments and compliance standards
- Excellent leadership and people management skills
- Strong analytical and problem-solving capabilities
- Exceptional communication and stakeholder management skills
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