Field IT Support

Position : System Support Executive (Field IT Support Team)

Working Location : Kepong, Kuala Lumpur

Working hour : 9am – 6pm

Job Scope

· This role's primary responsibilities are to support the department in installing machines at the client site and servicing faulty hardware.

· Hardware preparation, verification, delivery, and installation for POS operation system implementation.

· Provide online or onsite support services to clients in order to test and diagnose hardware and network issues or malfunctions.

· Provide services for customer image data implementations as required from time to time.

· Check, respond and resolve tasks from the ticketing system.

· Any ad hoc tasks assigned from time to time by management.

Requirements

· Minimum Diploma level education in Computer & IT, or relevant fields.

· Basic understanding of IT hardware and software.

· Having own transport and a GDL license is an added advantage.

· Willing to travel outstation when required.

· Able to take initiative, be proactive at work, and independent in problem-solving.

· Able to multitask and commit to meeting deadlines.

· Ability to work independently and be a good team player.

· Good communication skills and ability to maintain good relationships with all stakeholders.

Job Types: Full-time, Permanent

Pay: Up to RM6,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Yearly bonus