E-Commerce Customer Service
RM 1,800 - RM 5,000 / Per Mon
Original
Simplified
- Fully understand the company's sales products and their specifications.
- Provide online assistance in addressing customer complaints and product inquiries (e.g., Shopee, Lazada, FB Livechat, etc.).
- Handle post-sales processes such as returns, exchanges, and resolving delivery issues.
- Close deals with online customers and ensure sales targets are met (typically for popular products with predetermined pricing on online platforms).
- Maintain good interaction with customers who have made purchases and follow up on their orders.
- Learn how to sell effectively on online platforms.
- Enhance customer satisfaction and brand value through effective customer service management.
As long as you:
- Candidate must possess at least SPM Certificate.
- Language proficiency: English, Bahasa Malaysia, Mandarin.
- Have experience in e-commerce customer service (preferred)
- Working on public holidays/Sundays (work from home)
- Morning shifts (8.30am - 5.30pm) Evening shifts (5.30pm - 2.30am)
- Possess good communication, coordination, and teamwork skills
- Diligent, responsible, and highly dedicated to work
- Adaptability and problem-solving skills
- Good emotional control and ability to regulate emotions
- Location: Semenyih/Balakong
IT's too hard to work alone. Join us and have a complete system. Willing to work overtime for more rewards. You reap what you sow.
There are plenty of opportunities for development in a company where even Admin receives commission.
We are looking for individuals with diverse strengths to join our team, in a company that clearly rewards and penalizes.
We have a well-established employee management system that regularly allocates commissions to each department.
- We do not focus on academic qualifications.
- We do not focus on appearance.
- We do not focus on past experiences.
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