Epicareer Might not Working Properly
Learn More

E-Commerce Customer Service

RM 1,800 - RM 5,000 / Per Mon


Original
Simplified
  • Fully understand the company's sales products and their specifications.
  • Provide online assistance in addressing customer complaints and product inquiries (e.g., Shopee, Lazada, FB Livechat, etc.).
  • Handle post-sales processes such as returns, exchanges, and resolving delivery issues.
  • Close deals with online customers and ensure sales targets are met (typically for popular products with predetermined pricing on online platforms).
  • Maintain good interaction with customers who have made purchases and follow up on their orders.
  • Learn how to sell effectively on online platforms.
  • Enhance customer satisfaction and brand value through effective customer service management.

As long as you:

  • Candidate must possess at least SPM Certificate.
  • Language proficiency: English, Bahasa Malaysia, Mandarin.
  • Have experience in e-commerce customer service (preferred)
  • Working on public holidays/Sundays (work from home)
  • Morning shifts (8.30am - 5.30pm) Evening shifts (5.30pm - 2.30am)
  • Possess good communication, coordination, and teamwork skills
  • Diligent, responsible, and highly dedicated to work
  • Adaptability and problem-solving skills
  • Good emotional control and ability to regulate emotions
  • Location: Semenyih/Balakong

    IT's too hard to work alone. Join us and have a complete system. Willing to work overtime for more rewards. You reap what you sow.

    There are plenty of opportunities for development in a company where even Admin receives commission.

We are looking for individuals with diverse strengths to join our team, in a company that clearly rewards and penalizes.

We have a well-established employee management system that regularly allocates commissions to each department.

  • We do not focus on academic qualifications.
  • We do not focus on appearance.
  • We do not focus on past experiences.