Customer Service || English Speaker || Up to 5K || 9AM - 6PM

Requirements

• Preferable with a minimum of one (1) year of customer service-related experience
• Strong customer management skills.
• Good communication skills and well-versed in English, & Mandarin.
• Must have good communication skills and be well-versed in Cantonese.
• Provide good email writing skills in English & Traditional Mandarin.
• Ability to manage escalated issues / difficult customers.
• Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
• Respond to customers' inquiries professionally and promptly.
• Good listening, interpersonal, organizational skills & customer service orientation.
• Adaptability, initiative & stress tolerance.
• Attention to detail and accuracy.
• Ability to learn new products and technologies.

Responsibility

• Excellent telephone etiquette with the ability to remain professional, confident, and patient.
• Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers’ expectations.
• Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
• Possess strong analytical skills to identify the cause of problems and recommend solutions.
• Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
• Ability to work under pressure and with minimum supervision.
• Ability to multi-task and with good attention to detail.

Job Types: Full-time, Fresh graduate

Pay: RM3,800.00 - RM4,000.00 per month

Benefits:

• Professional development

Schedule:

• Afternoon shift
• Day shift

Education:

• STM/STPM (Preferred)

Language:

• mandarin (Required)
• Cantonese (Required)