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Customer Service Agent - Sunway

RM 1,800 - RM 3,600 / month

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Inbound Customer Service (Contract: 6 months – 1 year)

  • Opportunity to convert to Permanent staff after contract period
  • Medical Benefits
  • Young, energetic and fun working environment
  • Shift allowances provided

Job Responsibilities

  • Responsible for smooth handling of incoming and outgoing calls
  • Answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase
  • Assist patient, make appointment through Arcus (hospital information system)
  • Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department
  • Any other adhoc jobs may be assigned from time to time
  • Able to work 6 days a week including weekends/PH
  • 24/7 operation, work on shift schedule basis (3-shifts) / Public Holidays / Weekends

Job Requirements:

  • Minimum education qualification: Minimum SPM
  • Language proficiency: English (Primary), Bahasa Malaysia
  • Communication skill: Good in communication, calmness
  • Other requirements: Literate with computers applications and trained in MS office application (Word, Excel, Outlook)
  • Willing to work on shift schedule; including Public Holiday and Weekend
  • Ability to remain long hour in the close room environment, concentration to the calls monitoring, and good communication skill

Shift Schedules:
Weekend & Public Holiday included.

  • 8am – 4pm
  • 7am – 5pm
  • 3pm – 11pm
  • 11pm – 7am

Work Location: Bandar Sunway, 47500 Subang Jaya, Selangor

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM1,800.00 - RM3,600.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Fixed shift
  • Monday to Friday
  • Night shift
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Overtime pay

Ability to commute/relocate:

  • Sunway: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you committed to 24-hour rotational shift arrangement?

Education:

  • STM/STPM (Preferred)

Experience:

  • Call Center Operator: 1 year (Preferred)

Language:

  • Bahasa Malaysia (Required)
  • English (Required)