Service Coordinator

Full Time, onsite
Jungheinrich Lift Truck Malaysia Sdn Bhd
Shah Alam, Malaysia

Salary undisclosed

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Job Description

The Service Coordinator ensures the right service process for his tasks. Service coordination is one of the key role within JH after sales organisation and responsible for coordinating of service jobs of all kinds, e.g.: maintenance, repair and for creating quotations and purchase order linked to the service report.

Core Tasks

Answering customer call for service request
Creating service notification
Scheduling technicians for maintenance, repairs and so on (According to priorities and knowledge level)
Maintain overview of technicians resources, e.g.: location, status of service job
Update the customer frequently on the job status
Prepare quotations linked to service reports
Prepare spare parts order linked to the service report
Prepare standard quotations
Assist with other office related duties
Follow up on AR

Core Skills

Products + Services: Full Knowledge of the service process
IT: Knowledge and proficient use of IT-systems within the area of responsibility
SAP knowledge
Visitour knowledge
MS Office knowledge
Organisational skills
Personal skills:
Personal flexibility
Team player
Communication Skills
Resilience
Knows how to handle complicated customer
Customer service oriented

Qualitification & Experience

Degree holder in Mechanical / Electrical Engineering or equivalent
At least 1 to 2 years of working experience in automotive/manufacturing administration/co-ordination position
Fresh graduates is welcome to apply
Fluent in English and Bahasa Malaysia
Experience in SAP is additional advantage

Job Type: Full-time

Pay: RM2,500.00 - RM4,000.00 per month

Benefits: