Epicareer Might not Working Properly
Learn More

Field Service Manager

  • Full Time, onsite
  • CTC Global Sdn Bhd
  • consistently meet deadlines. Adheres to high standards of professional conduct., Malaysia
Salary undisclosed

Apply on


Original
Simplified

Field Service Manager

Responsibilities
  • Manage field services team by developing workflow to provide optimum customer services.
  • Assist in goal setting, skill enhancement and performance reviews activities for field service staffs.
  • Address customers’ enquiries, resolve issues and obtain customers feedbacks proactively.
  • Investigate and resolve any issues resulting from substandard performance.
  • Ensure company policies and procedures are followed by the team members.
  • Provide training to service staff as needed.
  • Provide support and guidance to service staff to ensure timely and quality customer services.
  • Develop programs to improve technical and customer service skills of service staffs.
  • Identify and resolve employee concerns/complaints.
  • Maintain positive and healthy relationship with various teams to ensure customer service effectiveness.
  • Support service teams in achievement of service goals.
  • Involve in employment & engagement of employees.
  • Ensure that the resources are properly trained in meeting service objectives.
  • Verify the resource identification and planning arranged by the field service coordinator.
  • Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
Requirements
  • Diploma, Bachelor’s Degree in I.T. or Business Management or equivalent.
  • Minimum 4-6 years of experience in the IT industry and in EUC Field Services.
  • Demonstrated success in managing complex projects.
  • High attention to detail.
  • Up to 50% travel required.
  • Demonstrated success in customer support and/or field service engineering.
  • Demonstrated success leading and participating in cross-functional teams.
  • Ability to communicate both orally and in writing.
  • Flexibility and comfort in managing uncertainties.
  • Interpersonal skills that enable successful cross-functional and customer interaction.
  • Possess strong work ethic and drive to succeed.
  • Good in time management & prioritise in juggling multiple projects; consistently meet deadlines.
  • Adheres to high standards of professional conduct.