Japanese Speaker - Customer Success Specialist (Social Media) -Native/Non-Native
RM 8,400 - RM 9,400 / Per Mon
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- Customer Support: Respond to customer inquiries via email, chat, and phone in Japanese and English. Assist users with account-related issues, such as login problems, account recovery, and profile updates.
- Policy Compliance: Review and address user-reported content based on platform guidelines and policies. Educate users about platform community standards and ensure compliance.
- Feedback & Reporting: Gather feedback from users and provide insights to improve products, services, and processes. Document customer interactions and issues using internal systems.
- Policy Compliance: Review and address user-reported content based on platform guidelines and policies. Educate users about platform community standards and ensure compliance.
- Education Background: Fresh graduates are welcome.
- Have customer service more preferred but not essential.
- Must fluent in English & Japanese (Able to speak, write and read). Japanese language is a MUST.
- Computer literacy.
- Must willing relocate in Penang Area.
- Willing work in Rotational Shift (MON-SUN;7.00am-8.00pm) - 9 hour/shift.
- Provided training.
- Provided language allowance (1K)
- Provided housing allowance (600) - For EP Holder (Japanese Only)
- 5 working days.
- EPF & SOSCO (for Malaysian).
- Medical leave & Annual leave.
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