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Japanese Speaker (KL) - Customer Service Specialist (E-Commerce)

RM 5,000 - RM 7,000 / Per Mon


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  • Customer Support: Provide prompt, accurate, and friendly responses to customer inquiries via email, chat, and phone in Japanese and English. Troubleshoot technical issues with accounts, orders, or payments and guide customers through resolutions.
  • Order and Account Management: Investigate and address complaints about defective or delayed items, ensuring a satisfactory resolution.
  • Escalation Handling: Handle complex or escalated issues with professionalism and empathy, providing effective solutions.
  • Compliance and Quality: Ensure all customer interactions adhere to E-Commerce’s policies, guidelines, and data privacy standards.
  • Education Background: Fresh graduates are welcome.
  • Have customer service more preferred but not essential.
  • Must fluent in English & Japanese (Able to speak, write and read). Japanese language is a MUST.
  • Computer literacy.
  • Must willing relocate in Penang Area.
  • Willing work in Rotational Shift (MON-SUN;7.00am-8.00pm) - 9 hour/shift.
  • Language allowance RM1XXX
  • Housing RM6XX (EP Holder - Japanese Only)
  • 5 Working days (Mon-Sun;9am-11pm - Shift Based) - Rotational Shift (9 hour/shift)
  • Sick leave & Annual leave
  • EPF & SOSCO (Malaysian)