Customer Service (Mandarin Speaker) With Normal Working Hour

• Excellent telephone etiquette with the ability to remain professional, confident, and patient.
• Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers’ expectations.
• Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
• Possess strong analytical skills to identify the cause of problems and recommend solutions.
• Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
• Ability to work under pressure and with minimum supervision.
• Ability to multi-task and with good attention to detail.

• Preferable with a minimum of one (1) year of customer service-related experience
• Strong customer management skills.
• Good communication skills and well-versed in English & Mandarin.
• Cantonese speaking will be an added advantage
• Provide good email writing skills in English.
• Ability to manage escalated issues / difficult customers.
• Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
• Respond to customers' inquiries professionally and promptly.
• Good listening, interpersonal, organizational skills & customer service orientation.
• Adaptability, initiative & stress tolerance.
• Attention to detail and accuracy.
• Ability to learn new products and technologies.

Remuneration package:

- Basic: RM2200 – RM2500 (Based on experienced and performance during interview with open negotiable)

- KPI allowance: RM500

- Language allowance: RM300

- Attendance allowance: RM100

• Medical & hospitalization covered
• EPF, SOCSO and EIS covered
• Working hour:

  - 9:00AM – 6:00PM

  - Monday – Friday

  - Off Day: KL Public Holiday

  • Working location:

    - Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.

    - Nearby Ampang Park MRT2 / LRT station (within 5 minute walking distance)