Executive, Client Management

Job Summary

Support the day-to-day operations of client accounts to ensure smooth client business integration and drive growth of clients

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Conduct business analysis to understand market situation and clients' requirements to support development of business plans
• Prepare documents on business integration, including processes and system setups
• Prepare report and track the accuracy of clients' profit and loss
• Identify opportunities to expand services provided to clients, introduce additional VAS services to clients, and share leads with Business Development
• Coordinate with internal DKSH departments to ensure all operational issues/service complaints are resolved effectively and timely
• Prepare relevant documents for business communications and business review meetings
• Coordinate and communicate all planned activities to all operational departments and Business Units

Functional Skills and Knowledge

• Demonstrate basic understanding of clients' industry/business/products
• Demonstrate basic client management and communication skills
• Proven advanced numeracy and quantitative analysis
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Certificate/diploma in Business Administration, or equivalent