F&B Operation Manager

Manage all F&B and day-to-day operations including menu planning and costs, preparation and presentation of food and drinks, and comply with quality, health and safety regulations. Establish sales targets, KPI's, schedules, operation policies and procedures and formulates sales planning strategy. To provide the sales analysis and prepare necessary proposal on the group sales/financial/KPI results. Provides input to strategic decisions that affect the functional area of responsibility & budget developing. Maintain & guarantee sales targets and service quality according to plans and procedures. Report to management regarding sales results and productivity. Oversee the daily operation, ensuring the quality and standard of each outlet meet the expectations of the customers. Monitor, analyze and control all labor and inventory costs. This includes reports preparation and submission to ensure budgets are met or exceeded while quality is maintained and improved. Lead F&B team by attracting, recruiting, training and appraising talented personnel Responsible for hire, train, and mentor outlet supervisors and their teams Manpower planning and scheduling of work for outlet staff Able to lead, develop, motivate and manage all outlet staff Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork Establish, implement, and review company SOPs periodically. Conduct frequent checking of the outlet assets, including facilities and equipment to ensure the quality standards are maintained. Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Work closely and constantly communicate effectively with all relevant departments in HQ and other outlets for any matters in relation to the smooth running of the outlet operations Measure customer satisfaction, handle customer feedback or complaints, and service recovery. Provide solution(s) to resolve issue(s) that arise from the outlet. This includes any complaint(s) from the customer(s).