GUEST SERVICE TEAM LEADER

-Lead and supervise a team of guest service associates, ensuring they adhere to company policies and standards. -Foster a positive, collaborative, and high-performance work environment. Provide guidance and support to the team to ensure exceptional customer service and problem resolution. -Conduct team meetings to review goals, address concerns, and share updates. -Monitor team performance, provide feedback, and implement improvements as needed. -Ensure the team consistently delivers outstanding service to all guests, addressing inquiries and requests promptly and professionally. -Handle escalated guest issues and concerns, ensuring that they are resolved in a timely and satisfactory manner. -Develop and maintain a comprehensive understanding of guest services procedures to guide the team effectively. -Assist in training new team members on guest service procedures, systems, and company policies. -Continuously develop the skills and capabilities of team members through coaching and on-the-job training. -Identify opportunities for team development and improvement. -Oversee daily guest service operations, including managing shifts, scheduling, and ensuring adequate team coverage. -Maintain accurate records of guest interactions, feedback, and resolutions. -Review and monitor performance metrics (e.g., response times, guest satisfaction) to ensure targets are met. -Assist in the creation and implementation of guest service policies and procedures. -Maintain clear and open communication with management, other departments, and external partners to ensure smooth operations. Relay guest feedback and insights to management for service improvements. -Coordinate with the management team to develop strategies for enhancing the overall guest experience. -Act as the first point of contact for complex guest complaints or issues, ensuring they are handled appropriately and to the satisfaction of the guest. -Identify areas of operational inefficiency and work with management to implement solutions.