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- Supervise and lead a team of guest service associates, ensuring high standards of service delivery.
- Coordinate daily activities and manage the team’s workflow to ensure smooth operations.
- Monitor team performance, providing constructive feedback, guidance, and coaching to enhance productivity and morale.
- Foster a positive and collaborative work environment.
- Ensure all guests receive exceptional service by proactively identifying and addressing their needs and concerns.
- Resolve guest complaints and issues efficiently and professionally, escalating when necessary.
- Act as the primary point of contact for guests with special requests or complex issues.
- Train new team members on guest service standards, company policies, and operational procedures.
- Assist with ongoing training to improve team performance and service quality.
- Conduct regular team meetings to communicate goals, updates, and improvements in service standards.
- Manage guest check-in/check-out processes and ensure the front desk operates smoothly.
- Monitor guest feedback (e.g., surveys, online reviews) and implement improvements based on insights.
- Handle administrative tasks related to guest services, including scheduling, reporting, and documentation.
- Ensure the team has the necessary resources, including office supplies and information, to perform their tasks effectively.
- Monitor and maintain inventory levels for guest-related materials (e.g., brochures, guest amenities).
- Ensure adherence to company policies, procedures, and safety protocols.
- Ensure compliance with industry regulations, including guest privacy and confidentiality.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM1,700.00 - RM1,900.00 per month
Schedule:
- Night shift
- Rotational shift
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