Operation Executive

The Fulfilment Executive Officer plays a crucial role in overseeing and optimising the order fulfillment process within an organization. This role is responsible for ensuring that customer orders are processed efficiently, accurately, and in a timely manner. The Fulfillment Executive Officer collaborates with various teams to meet customer expectations and enhance the overall customer experience.

Key Responsibilities:

Order Processing:

Supervise and manage the order processing workflow from order receipt to shipment.

Ensure orders are accurately entered into the system, and all necessary documentation is completed.

Inventory Management:

Monitor inventory levels and coordinate with the procurement and warehouse teams to maintain adequate stock levels.

Implement inventory control measures to minimize errors and losses.

Quality Control:

Establish and enforce quality control standards for order accuracy and product condition.

Conduct regular audits to identify and rectify fulfilment discrepancies.

Team Management:

Lead and oversee a team of fulfilment associates or coordinators.

Provide guidance, training, and performance evaluations to team members.

Foster a positive and efficient work environment.

Process Improvement:

Continuously review and refine fulfilment processes to increase efficiency and reduce errors.

Implement best practices and automation tools to streamline operations.

Vendor and Carrier Relations:

Coordinate with vendors and shipping carriers to optimize shipping and delivery processes.

Negotiate favorable terms and rates with carriers to reduce shipping costs.

Customer Communication:

Communicate with customers regarding order status, delays, and issues.

Address customer inquiries and concerns related to order fulfilment.

Data Analysis:

Analyse fulfilment data and key performance indicators (KPIs) to identify trends and areas for improvement.

Generate reports to track and report on fulfilment metrics.

Compliance:

Ensure compliance with company policies, industry regulations, and legal requirements.

Implement security measures to protect sensitive customer and company data.

Cost Management:

Monitor and control fulfilment expenses, including labor, shipping, and packaging costs.

Identify cost-saving opportunities without compromising service quality.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Flexible schedule
• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay
• Overtime pay

Application Question(s):

• • Diploma or Bachelor’s degree in sales, marketing or related field
• 2+ years experience in a similar role
• Excellent customer service skills
• Strong conflict resolution skills
• In-depth knowledge of sales and marketing software
• Ability to remain calm and professional in stressful situations
• Empathy and patience
• Advanced organisational skills

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• sales: 2 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Application Deadline: 01/31/2025
Expected Start Date: 01/20/2025