Team Lead, FXMM Operations

Job Summary

Overview:
We are looking for motivated and outstanding candidates to join the Financial Markets Operations (FMO) team. You will need passion, tenacity, and resilience in an ever-changing environment. We welcome graduates from a
diverse range of degree disciplines. Bring your hard-working attitude, and we will invest in your learning and
capabilities to be future leaders in our organization.

About Financial Markets Operations:
We are a global operations team supporting the financial markets business by providing operations solutions
in foreign exchange, rates, commodities, credit markets, and financing and securities services. We operate in
40 countries and employ some 3000 colleagues globally. Our mission is to support financial markets to
increase return on tangible equity for our shareholders safely, sustainably, and securely.

RESPONSIBILITIES

Strategy

• Taking the lead in resolving confirmation/settlement related issues
• Involve in capacity planning of determine the production capacity needed in a day to meet the changing demands of job allocation
• Prioritizes and schedule dept. workload accordingly to meet volume peaks & troughs.
• Organizes leave coverage to ensure adequate resources for work continuity in dept.
• Communicates own work plan issues and escalates potential “Bottlenecks’ to Line Managers

Business

• Manage one or multiple processes through a team of Operations Officers, handle escalations/errors and in addition may manage selected projects
• To maintain good business relationship with Front Office
• Taking the lead in resolving confirmation/settlement related issues.
• Constant review of DOI to ensure updating of process procedures.

Key Responsibilities

Processes

• To facilitate treasury operations for FXMM asset classes in a prompt and efficient manner
• Understands the various product booking models & able to perform End-to-end operation processing for Foreign Exchanged and Money Market products.
• Daily tasks including:

a)Confirmation generation, dispatch, matching, chasing, reporting and client servicing.
b)Affirming cashflow and settlement instruction, payment releasing and EOD controls.

• Investigation on GL Suspense and Nostro accounts’ imbalances
• Construction of manual confirmations or payments may be required in some instances
• Ensure timely resolution of internal & external customer queries.

People & Talent

• Ensuring adequate resources (quantity and quality) are available to meet pre- determined business Service Level Agreements (SLA’s) and ultimately satisfy customers
• Taking on new opportunities and tough challenges with a sense of urgency, energy and enthusiasm.
• Building partnerships and working collaboratively with others to meet shared objectives.
• Stepping up to address difficult issues and saying what needs to be said.
• Building strong customer relationships and delivering customer-centric solutions.
• Gaining the confidence and trust of others through honesty, integrity and authenticity.
• Actively learning through experimentation when tackling new problems. Using both successes and failures as a learning factor
• To guide junior analysts in the day-to-day BAU functions within the Department for Foreign Exchanged and Money Market products.
• To assist the Manager in running of all Department BAU functions for all relevant asset classes including confirmation, settlement, exceptions processing, MIS reporting, control & risk mitigation, project & people management

Risk Management

• Constant review of DOI to ensure updating of process procedures
• Identify errors and omissions resulting from routine process actions and able to investigate & promptly resolve GL Suspense and Nostro accounts’ imbalances & breaks.
• Target to decrease processing errors, both internal and external
• Timely escalate and record any exceptional cases.
• Ensure audit and risk control measures for BAU procedures and processes are adhered to.
• To ensure processes in compliance to the group standard
• Report any suspicious trades in accordance to the Anti-Money Laundering Policy

Governance

• Ensure processes are complying to the group standard.
• Ensure fast turnaround time in responding to queries raised by parties within or outside the bank

Skills and Experience

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Internal

• In-Country Team
• Front Desk / Middle Office
• Inter-departments
• Technology Team
• Data Management Team
• Relationship Manager / Client Manager
• Risk Officer

External

• Financial Counterparty
• Non-Financial Counterparty

Qualifications

QUALIFICATIONS

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.