E-Commerce Assistant

Responsibilities: - Support day-to-day operations of E-Commerce Marketplaces (Lazada, Shopee Webstore, Tik Tok & etc) - Ensure timely update and upload new products and product listings. - Assist in creating and maintaining product listings, including product descriptions, status, price, and images as required. - Execute basic graphics and video edits as needed to enhance product presentation. - Assist with customers regarding missing/damaged items or returns. - Assist in handling returns, arranging replacements or refunds, and maintaining accurate records. Prepare reports for returns and refunds bi-weekly across all marketplaces. - Manage customer inquiries and provide customer service support. - Collaborate with internal teams and external vendors to support project requirements, timelines, and deliverables. - Work closely with the Sales & Marketing team on branding and awareness activities. - Assist in conducting market research and provide recommendations to senior members in the team. - Monitor project progress, identify potential risks, and assist in implementing corrective measures for successful completion. - Contribute to packing, stock management, and stock count activities as needed. Requirements: - Diploma or relevant certification in E-commerce, Marketing, or a related field. - Experienced / Fresh graduates are welcomed to apply. - Basic understanding of e-commerce platforms like Sitegiant Unicart, Sitegiant ERP, Shopee, Lazada, TikTok. - Entry-level experience in product listing creation and maintenance. - Basic skills in graphics and video editing. - Strong communication skills and customer-oriented mindset. - Ability to collaborate effectively with internal teams and external partners. - Eagerness to learn and contribute to various aspects of E-commerce operations. - Proactive, detail-oriented, and able to manage multiple tasks simultaneously. - Basic knowledge of market research concepts. - Ability to adapt to a fast-paced environment and work under guidance. - Proficiency in English & Mandarin, additional languages a plus. Job Type: Full Time, 6 days (Mon-Fri 9am-6pm, Sat 9am - 5pm) Benefits : EPF, Socso, Yearly Bonus, Medical Allowance, Personal Insurance, Annual Leave, Attendance Allowance