Risk Account Specialist (English Speaker)

What is your mission? Provision of an excellent support experience to E-payment users via phone, chat, and email Always be on the lookout for ways to improve the way we do things Verify all required details have been submitted with application for processing. Examine and validate the identity of the merchant to ensure the information submitted is valid. Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant. Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant. Investigate and compare the items sold on the merchant’s website to information provided on the Stripe account, such as product description, merchant industry, and charges. Identify businesses as supportable, prohibited, or in need of small changes to their business model. Advocate for users and pass ideas and best practices on to the rest of the team Establish effective working relationships with team members and E-payment users Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX Who are we looking for? Candidates must have language skills at a minimum CEFR C1 mastery level or higher. Preferably with experience in the Financial, Banking, or Fintech industry. At least 2 years of experience in the BPO or contact center environment. Experience in underwriting, conducting business cash-flow and credit analyses. Familiarity with financial reviews for consumer or small business lending or credit. Detail-oriented with the ability to identify discrepancies in information from multiple sources. A bachelor’s degree in any field is required. Proven experience in customer-facing roles (e.g., B2B, B2C, or contact centers) with expertise in multi-channel support (email, phone, chat). Open to transitioning between teams to support evolving business needs. Must be willing to work rotational shifts, including weekends.