Customer Service Officer

Salary undisclosed

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Serve as the centralized point of contact for customer inquiries.
Coordinate and support internal departments and external vendor to ensure seamless execution of customer orders or inquiries.
Follow up on operational issues, ensure it is resolve and revert back to the customer.
Assist in maintaining positive relationships with key customers and vendor.
To manage, analyse and make accurate data report to the customer and internal departments.
Key in necessary information into the system, verify costs and issue an invoice.
Collaborate with cross-functional teams to complete assigned projects where you will assist in the planning, execution, and monitoring of projects, working closely with managers and team members to ensure successful outcomes.
To perform any other duties as assigned by immediate superiors.

What you will gain

Overview of how a logistics company should function.
Various business skill such as time management, communication and negotiation skills.
Gain insight into industry best practices, regulation and emerging trends in logistics and supply chain management.

Requirements:

Bachelor's degree in business administration, logistics, supply chain management, or a related field.
Excellent analytical and problem-solving skills.
Excellent task management skills.
Excellent communication (oral and written) and interpersonal skills.
Willing to learn new task.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Willingness to learn and adapt to new challenges.
Willingness to travel to operation site and support.
Knowledge of the courier industry is an added advantage.
Proficiency in Japanese language is an added advantage.