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About Dentsu
Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu’s agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu’s agency operations outside of Japan.
With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world’s largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale
www.dentsu.com
Overview
As a Workfront Configuration Manager, you will help in the utilization, enablement and optimization of dentsu’s Global Workfront instance. Reporting to the Global Workfront Platform Manager, this position requires you to communicate with all levels of employees, learn and maintain current systems, and manage multiple projects simultaneously.
PLEASE NOTE: This is a hands-on configuration and administration role, and NOT a Workfront Project Manager role.
Responsibilities:
Workfront System Administration and Configuration Management:
- Supporting the system utilization and stability, the role includes, governance, enhancing system functionality, aiding users with reporting and system/process optimization.
- Provides technical subject matter expertise and business process knowledge to teams while gathering requirements and supporting business analysis.
- Plays a hands-on role in system implementation for system functionality modules or new/existing group rollouts (Fusion knowledge is a bonus but not essential).
- Assist with the evaluation of user feedback submitted via the Workfront Request Queue for system changes and enhancements, and impact assessing any change thoroughly before proceeding.
- Partners with other members of the Platform teams to manage troubleshooting and recommend solutions to system or user issues.
- Conducts regular audits on system utilization and data to increase system quality, resolve inconsistencies and correct workflow and/or system integration processes.
Workfront Reporting & Resource Management:
- Creating visibility and understanding of the work and resource utilization.
- Establishes metrics, builds reports and dashboards to aid in user workflow, portfolio/program/projects, channel project types and resource management.
- Performs statistical analysis on gathered data, running queries and makes recommendations.
Workfront System Training:
- Provides training and information to the organization to solidify system understanding and further support utilization.
- As a part of new/updated implementations, works with and assists the Change Management team in communication planning and system training across multiple user groups that include various levels of users.
- Crafts training materials – including but not limited to: training presentations, QRGs (Quick Reference Guides), Job Aids and training videos.
- Assisting with new employee onboarding to ensure familiarity with the Workfront system and understanding of role-specific responsibilities within the system.
Workfront Governance:
- Helping drive the use and adoption of Workfront across the business.
- Supports the organization on system best practices and utilization alterations to best serve their working group while staying compliant with the global solutions.
- Be seen as an expert Workfront User, understanding all areas of functionality and how they should be used by different personas and user types.
- Actively partners with the Platform Management Team to understand the Workfront product roadmap and translate it into how enhancements or system changes can benefit an Enterprise Readiness approach.
- Partners with our internal teams on any architecture, integration, or support needs for Workfront.
Qualifications/Experience
- Possess 3+ years related experience in Workfront system administration, & 5+ years of experience in client-focused environment
- Strong operational and project management experience.
- Ability to explain complex technical material clearly to users with varying levels of proficiency.
- General understanding of the marketing and creative workflow processes.
- Experience in system implementations and enhancements.
- Strong critical thinking, analytical and problem-solving skills.
- Unwavering can-do attitude in a fast-paced, deadline-driven environment.
- Challenges the status quo, champions change, influence others to change.
- Excellent verbal and written communication skills, including presenting to various levels within an organization.
- Outstanding organizational and time management skills.
- Demonstrated ability to motivate your co-workers and inspire a one-team approach.
- Supports a diverse and inclusive work environment.
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Location:
Kuala Lumpur Brand:
Global Technology Time Type:
Full time Contract Type:
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