Micro Finance Collector

Work Location: Wisma BSN, Jalan Ampang

Main Responsibilities

To ensure timely collection of overdue loans (1-3 months), helping borrowers fulfill their repayment obligations as per the bank's guidelines. Collaborate with branches, credit departments, and other teams to handle loan-related transactions and ensure good customer experience while maintaining the bank’s reputation and achieving objectives for Micro Finance’s collection.

Collections

· Ensure timely collections by following up with customers via phone calls, field visits, emails and any other channels acceptable / approved by the Bank.

· Maintain accurate records of collection activities, payment plans, and customer interactions.

· Provide feedback to the Section Head / Collection Manager on accounts that require escalation or legal intervention.

· Reduce Non-Performing Loans (NPLs) by working with delinquent borrowers to arrange payments

· Contact customers who are unresponsive and assist them in resolving overdue payments.

· Support branches and credit recovery teams by reporting progress on collections and preparing proposals for special repayment plans.

Loan Recovery

· Address accounts that are more than 2 months overdue by implementing recovery strategies.

· Work with the collection and support team to recommend action plans for problematic loans.

· Provide accurate and timely reports on loan recovery efforts.

Field Visits

· Conduct regular visits to customers' premises to negotiate and recover overdue payments.

· Assess the financial situation of debtors during field visits and recommend suitable payment plans.

· Verify customer details during visits and gather relevant info / documents as needed.

· Delivery notices and follow up on payment commitments made during field visits / during calls

Skip Tracing

· Utilize various methods such as social media, public records, networking with relevant organization/agencies and databases to locate debtors who are hard to contact or absconded.

· Investigate customers' whereabouts, employment, and assets using skip tracing tools and techniques.

· Update databases with accurate and detailed reports on findings during skip tracing activities.

Compliance and Reporting / Special Tasks

· Adhere to all legal, regulatory and company compliance standards in debt collection activities.

· Ensure sensitive customer data is handled in accordance with data protection regulations.

· Prepare and submit regular reports on collection activities, recovery rates, and customer feedback.

· Stay updated on the bank’s policies, procedures and regulations.

· Prepare and submit reports related to collection and recovery activities.

· Carry out additional tasks assigned such as closing inactive accounts or handling specific customer cases.

Customer Service / Support

· Handle customer queries and complaints related to overdue accounts in a professional manner.

· Provide clear explanations of account status, outstanding balances and potential consequences of non-payment.

· Assist borrowers in resolving loan issues via in-person visits, calls or emails.

· Educate customers on repayment schedules and the impact of delays.

· Ensure accurate updates and solutions are communicated clearly to borrowers.

Job Requirements

· Possess at least a Diploma in any related course.

· Experience in field collections, skip tracing or debt recovery is preferred but not mandatory.

· Good negotiation skills and the ability to handle difficult conversations with customers.

· Familiarity with debt collection, legal, and regulatory requirements.

· Proficient with skip tracing software, databases and online research tools.

· Excellent communication, problem-solving and time-management skills.

· Ability to work independently and handle a large portfolio of cases.

· Possess Valid driver's license and willingness to travel frequently for field visits.

Job Type: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Application Question(s):

• What is your expected salary?

License/Certification:

• Driving license (Required)

Expected Start Date: 02/03/2025