Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...
T

Global Technical Support Analyst (Work From Home)_(Rotation Shift between 5PM-3AM)_Permanent

  • Full Time, remote
  • Trinity Workforce Solution (M) Sdn Bhd
  • Kuala Lumpur, Malaysia
Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Salary : Between MYR 3,000 to MYR 3,500 + MYR 400 (shift allowance) + MYR 150 (WFH allowance)

Working hours / Days : 8 hours/day, 5 days week on rotational shift Monday to Sunday (off day may fall on a weekday)5pm – 3am working hours, 1hour breaktime

Duties & Responsibilities:

 Answer incoming technical support calls, chats and emails.

 Identify severity of case by asking the right questions, analyzing and allocating the case

appropriately based on its severity.

 Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps.

 Document details of cases and prioritize according to urgency and importance in Salesforce.

 Monitor support queues in Salesforce and take accountability in following through with end to end resolutions.

 Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Level II Analysts and the Support Manager.

 Identify, recommend and communicate changes to existing procedures

 Work on projects and special initiatives as approved by team leads and managers.

Requirements:

 Candidate should at least possess a Diploma (Advanced / Higher or Graduate) Bachelor’s Degree in any discipline. Computer Science / Information Technology or equivalent is preferred.

 Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.

 Able to speak fluent English.

 You care deeply about your performance and your teams performance

 Logical thinker with good analytical and problem solving skills

 Up-to-date technical knowledge

 Understand Basic User & Security Group Active Directory administration.

 An in depth understanding of LAN, TCP/IP, Citrix environments as well as being able to

troubleshoot laptops, desktops, thin client devices, Windows 2008 servers and above.

 Good interpersonal and customer care skills

 Good accurate records keeping

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

  • Work from home

Schedule:

  • Rotational shift

Application Question(s):

  • Are you willing to work on shift between 5PM - 3AM?
  • When is your availability date to join?

Experience:

  • Technical Support: 2 years (Preferred)
  • LAN, TCP/IP, Citrix environments: 1 year (Preferred)
  • troubleshoot laptops, desktops, Windows servers: 1 year (Preferred)

Language:

  • English (Preferred)
Similar Jobs

1d ago

Salas Manager
Creatimber Global Sdn. Bhd.
Sungai Buloh, Malaysia

Full Time, onsite, onsite

RM 9,000 / Per Mon